Bethesda's support site leaked people's real names and addresses


"During the incident, it appears that the user name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed'". Customers could see private information of numerous others who had filed a support ticket, which included their name, address, and ticket number. Last week, Bethesda pivoted on its messaging, posting an apology to players on the Fallout 76 subreddit for not being very communicative about its plans for updating and fixing the game going forward.

Other Reddit users added their own allegations of the same issue, with one public screenshot showing multiple, confused replies to the same support-ticket thread. I am a gleeful vault dweller as yourselves and as of this moment I am receiving every single one of your support tickets on my Bethesda account. This includes being able to view personal information such as e-mail addresses, home addresses, and credit card information.

Apparently, the whole thing started when Bethesda released the "Power Armor" edition with what was supposed to be a Brotherhood of Steel helmet and canvas bag. Bethesda says it pulled down the website immediately after it became aware of the issue. The company has since apologized and is investigating the issue, assuring fans that they take their privacy seriously.

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They also said they would notify customers who were impacted.

There's not much you can do about this particular breach until we have more information from Bethesda, though if you're really anxious about extra spam, you could switch to a new email address.