Apple introduced the butterfly mechanism with its 12-inch MacBook in 2015 with Phil Schiller advertising the new low-profile switches as both more responsive (four times more) and robust than traditional scissor-type components. While Mac systems have typically been the choice of many digital professionals, Apple's influence in the notebook and desktop market has been waning as the company has been unresponsive to the demands of power users who have long acted as product ambassadors. Apple may have difficulty arguing that it was unaware of the issue until more recently, even if an instant solution was not made. It's gone through a couple of iterations, but failure rates have skyrocketed and MacBook Pro users claim that all of them are at risk of breaking or becoming stuck due to their innate fragility.
According to the original filing, "Apple's butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register".
According to the report by Apple Insider, Apple has acknowledged the issue a number of times in certain ways but without officially coming clean. When Apple does agree to attempt a warranty fix, the repair remains only temporary-a purportedly repaired MacBook fails again from the same keyboard problems. He was later told it would cost more than $700 to fix.
AppleInsider actually conducted an investigation into the problem and concluded that the 2016 MacBook Pro's keyboard failed about twice as much in the first year of use as the 2014 and 2015 MacBook Pro models with the previous scissor-type mechanism. The new lawsuit claims that isn't enough and says the "core functionality" of these devices has been compromised.
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Kyle Barbaro and Zixua Rao, the two who filed the lawsuit, said that Apple must have known the keyboards were defective before they reached the public.
Thousands of MacBook Pro owners have started a petition to encourage Apple to recall their MacBook Pros following continued difficulties with the laptops' keyboard.
The plaintiffs are seeking legal fees and damages, and also want Apple to publicly admit to a design flaw. Additionally, the company should also cover all costs for fixing or replacing the defective computers.